Shipping Policy

Shipping Policy

We charge a default shipping fee of $9.
Free shipping is offered when the total order amount exceeds $79.
Shipping methods: US Postal Service (USPS) or Cainiao Economy.

Most items ship from China within two business days.
For shipments within the United States, delivery is expected within 2-5 business days after shipment. You will receive your order within 7-25 days.
For Europe, Southeast Asia, Asia, and Oceania:
Shipments are typically processed within 2-5 business days. You can expect delivery within 10-30 business days.

**Please note:** Delivery times may be affected by holidays, natural disasters, or unforeseen circumstances such as pandemic-related disruptions.

Regarding Pre-sale and Out-of-Stock Items

If your order includes pre-sale or out-of-stock items, we will ship available items first and reship the backordered items immediately upon arrival.
Therefore, if you receive only part of your order containing multiple items, rest assured the remaining items will be shipped shortly.

Order Tracking

You will receive a confirmation email and/or SMS (if a phone number was provided) containing a tracking number and a link to check your package status.
You can visit our tracking page（Track Order）
to check your package status.

Tracking information typically appears within 1-3 business days.

Address Error Disclaimer

It is the buyer's responsibility to ensure the delivery address provided is correct.
We strive to process orders and ship promptly, allowing for quick corrections to incorrect addresses. If you notice an address error, please contact us immediately at info@univeapuzzle.com.

Return Policy

By placing an order with UNIVEA PUZZLE, you agree to bear the cost of return shipping.
For specific return procedures, please refer to our Refund Policy

Lost or Stolen Packages

UNIVEA PUZZLE is not liable for lost or stolen packages.
If tracking information indicates delivery to the specified address but you have not received your package, please report it as lost to the relevant shipping carrier using the information provided on our tracking page.
For assistance, contact our customer service team at info@univeapuzzle.com.